Are you a GOtv subscriber in Kenya looking to switch things up? Whether you want to upgrade to a package with more channels or downgrade to a more affordable option, this guide will walk you through the process step-by-step.
GOtv Kenya Packages 2024
Before we dive into changing your GOtv package, let’s take a moment to understand the options available. GOtv Kenya offers a range of packages to cater to various entertainment needs and budgets.
Here are the current GOtv packages in Kenya:
Package Name | Channels | Local Channels | Sports Channels | Movie Channels | Other Genre Channels | Price (KES) |
---|---|---|---|---|---|---|
GOtv Plus | 45+ | 13 | 3 | 4 | 32 | 999 |
GOtv Supa+ | 75+ | 13 | 9 | 9 | 47 | 3,700 |
GOtv Supa | 70+ | 13 | 7 | 8 | 45 | 1,999 |
GOtv Max | 60+ | 13 | 6 | 6 | 40 | 1,499 |
GOtv Value | 35+ | 13 | 2 | 1 | 21 | 669 |
GOtv Lite | 20+ | 13 | 1 | 0 | 12 | 220 |
GOtv Lite | 20+ | 13 | 1 | 0 | 12 | 550 |
GOtv Lite | 20+ | 13 | 1 | 0 | 12 | 1,300 |
How To Change Your GOtv Package Online
If you want to upgrade or downgrade your GOtv package for more entertainment options, you can do so conveniently online through the GOtv Africa Self-Service portal. The Process for Making upgrade is the same process for making Downgrades:
Here’s how:
Option 1: Using the Gotv Self-service Portal
- Visit the GOtv Africa Self-Service portal.
- Log in to your account using your IUC (Integrated User Code) number and password.
- Navigate to the “Manage Subscription” section.
- Select the package you wish to upgrade or downgrade from the available options.
- Review the package details, including the channels and pricing.
- Proceed with the payment process using your preferred method (e.g., M-Pesa, Airtel Money, or credit/debit card).
- Once the payment is successful, your new package will be activated, and you can start enjoying the additional channels.
Option 2: Using change package using USSD Code
You can upgrade/ downgrade your GOtv package using the USSD code if you prefer a more traditional method. Follow these steps:
- On your mobile phone, dial *423#.
- Select the “Upgrade/Downgrade” option.
- Choose the package you wish to upgrade to from the list.
- Enter your IUC number when prompted.
- Confirm the package details and pricing.
- Proceed with the payment using your preferred method (e.g., M-Pesa, Airtel Money).
- Once the payment is successful, your new package will be activated.
Alternatively, you can send an SMS with the following format to upgrade or Downgrade your package:
For Upgrades:
Text UPGRADE [IUC Number] [Package Code] to 22688
For example, if your IUC number is 1234567890 and you want to upgrade to the GOtv Max package (package code 900), you would send the following SMS:
UPGRADE 1234567890 900
For Downgrades:
Text DOWNGRADE [IUC Number] [Package Code] to 22688
For example, if your IUC number is 1234567890 and you want to downgrade to the GOtv Value package (package code 500), you would send the following SMS:
DOWNGRADE 1234567890 500
After you have finished the process, wait for a confirmation SMS from GOtv. Once the payment is successful, your new package will be activated.
Option 3: Using the myGOtv App to Change Packages
GOtv Kenya also offers a convenient mobile app called “myGOtv” that allows you to manage your subscription, including upgrading or downgrading your package. Here’s how to use the app to change your package:
- Download the myGOtv app from the Google Play Store or Apple App Store.
- Open the app and log in with your IUC number and password.
- Navigate to the “Manage Subscription” section.
- Select the package you wish to upgrade or downgrade from the available options.
- Review the package details, including the channels and pricing.
- Proceed with the payment process using your preferred method (e.g., M-Pesa, Airtel Money, or credit/debit card).
- Once the payment is successful, your new package will be activated.
GOtv Customer Care Contacts
Suppose you encounter any issues or have specific questions regarding changing your GOtv package. In that case, you can contact the GOtv Kenya customer care team for assistance. Here are the contact details:
- Call: 254 711 066 000
- Email: [email protected]
How to pay for GOtv via M-Pesa?
If you find yourself in a situation where you need to pay for your GOtv package using Mpesa, here is how to go about it:
- Go to the Safaricom menu.
- Select “M-Pesa.”>> “Lipa Na M-Pesa.‘>> “Pay Bill.”
- Enter the GOtv pay bill number, 423655.
- Enter your IUC number as the account number.
- Enter the amount you want to pay & M-Pesa PIN.
- Confirm your details and Send
- You will receive a confirmation message for your payment.
How do I reactivate the GOtv decoder in Kenya?
If something happens during the downgrade/upgrade process, you must reactivate your decoder. Here are the steps to take:
Via SMS?
- Text “RESET IUC NUMBER” (e.g., RESET 1234 5678 900) to 22688 and await a response.
Via USSD?
- Dial *423# on your cellphone and follow the prompts to activate your GOtv decoder.
Using the service App
- Visit the GOtv Africa website.
- Click “Activate.”
- Click “Activate GOtv.”
And there you go, Champ. That’s all there is to know about downgrading or downgrading GOTV packages in Kenya. As we have seen in the article, changing your GOTV package does not have to be complicated. By following all the information I provided in the article, you will be on the right path to setting your desired package. If you have questions about the process, please comment below, and I’ll be there to assist.