GOtv Kenya Customer Care Numbers 2024/2025

Joseph Wenani
6 Min Read

GOtv Kenya, established in 2011, is part of the Multichoice group. GOtv Kenya aims to offer Kenyans unlimited entertainment at affordable prices. With Many channels catering to all audiences, from fascinating dramas and thrilling sports to documentaries and cheerful kids’ shows, GOtv Kenya has managed to carve a niche in the Kenyan Market.

As much as GOtv Kenya provides superb services to the Kenyan Audience, sometimes going through digital arena problems can, and when such happens, having the right contacts can be a lifesaver. Knowing how to contact GOtv customer care ensures your entertainment experience remains uninterrupted. In this article, we present you with everything you need to know about government customer care numbers in Kenya.

GOtv Kenya contacts in 2024/2025

GOtv provides several channels through which customers can reach out for support. If you are a GOtv Kenya Subscriber and you are looking to address issues related to subscriptions, technical difficulties, or general inquiries, here are Go TV Kenya contacts to know:

Head Quarters:

  • Multichoice Head Office: Jamuhuri Park Road next to ASK showground
  • PO Box 60406
  • 00200
  • Nairobi

Official Phone Numbers:

  • Mobile: +254 711 066 000
  • ISDN Line: +254 20 423 6 555
  • Fax: +254 20 4447019
  • +254 20 4446768
  • USSD Code: *423# 

Email contacts:

GOtv self-service:

LINK: https://selfservice.gotvafrica.com/en-ke/mygotv-sign-in

Social Media:

  • Shortcode: 22688

How To Troubleshooting Common Issues

There are common issues that do not require you to Contact GOtv Kenya Customer Service. Here are a few problems that you can solve by yourself at home: 

  1. Service Activation: Ensure your decoder is powered and adequately set up. Activation can sometimes take a few minutes to complete.
  2. Package Upgrades/Downgrades: These can often be managed directly through the GOtv self-service portal or by using the USSD code *423#.
  3. Technical Problems: Simple issues like signal loss or error codes can sometimes be resolved by restarting your decoder or checking your antenna connections.

When to Contact Customer Care:

  • If you experience persistent technical difficulties that need to be resolved through basic troubleshooting.
  • For billing or subscription inquiries, including payments made but not reflected.
  • To report service disruptions or signal issues specific to your area.
  • For assistance with package changes that cannot be completed through self-service options.

GOtv Kenya Packages, Channels, and Prices

GOtv takes pride in offering a variety of packages designed to meet Kenyan families’ varying needs and budgets. These packages range from the supremely packed GOtv Supa with over 70 channels to the more budget-friendly GOtv Lite, offering more than 20 channels. Here’s a brief look at what each package offers:

PackageChannelsLocal ChannelsSports ChannelsMovie ChannelsOther Genre ChannelsFeaturesPrice (KES)
GOtv Supa+75+139947Premier League, Movies, Kids’ Entertainment3,500 Monthly
GOtv Supa70+137845Local Shows, Kids, Sports (PL & WWE), Movies1,899 Monthly
GOtv Max60+136640Sports, Movies, Series, Local Stories, Kids’ Channels1,449 Monthly
GOtv Value35+132121TV Basics, Local Favorites, Football Highlights, Edu-tainment649 Monthly
GOtv Lite20+131012Basics, Local Channels, News, Edu-tainment, Sports199 Monthly / 500 Quarterly / 1,200 Annually
GOtv Plus45+133432Local and International Entertainment, Sports Highlights99

How to Pay for GOtv Kenya Subscription

GOtv Kenya offers multiple payment methods, ensuring that you can quickly pay for your subscriptions from anywhere, at any time. Here are the Payment methods that you need to know:

  • M-PESA
  • Credit Card
  • Diamond Trust Bank Bank
  • Faulu Bank
  • Guaranty Trust Bank
  • I M Bank
  • Jamii Bora Bank
  • NIC Bank
  • Rafiki Bank
  • KCB Bank
  • Equity Bank
  • CBA
  • Co-op Bank USSD
  • Co-op Bank App

Paying for GOtv Using M-PESA

Paying for your GOtv subscription via M-PESA is now easier than ever. Here’s a step-by-step guide:

  1. Open the M-PESA menu on your mobile phone.
  2. Select the ‘Pay Bill’ option. 
  3. Enter the GOtv M-PESA business number: 423655.
  4. Enter your GOtv Decoder’s IUC number as the account number. This number is found on a sticker at the bottom of your decoder.
  5. Input the amount for your chosen subscription package.
  6. Enter your M-PESA PIN and confirm the transaction.
  7. Wait for an SMS confirmation from Safaricom and MultiChoice Kenya confirming your payment and subscription activation.

PRO TIP: Always Ensure your decoder is powered on before making payment to avoid activation delays.

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