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How to Pay KPLC Tokens via M-Pesa PayBill Number Easily In 2024

Joseph Wenani
8 Min Read

Do you want to pay KPLC tokens easily using the M-Pesa PayBill Number on your phone? Well, search no more. This article takes you through all the steps for pre-paid and post-paid customers to pay for your tokens. 

In Kenya, power is crucial, especially since every electric device we own needs power to function. Unlike in the Past, when we had to Queue at various KPLC offices, now, with a few taps on our Phones, we can pay for electricity bills quickly. All this is possible with technological advancements, specifically mobile money solutions like M-Pesa, which are integrated into KPLC systems. However, Kenyans need help paying for their tokens using M-Pesa. Many ask what my KPLC token number is; what are KPLC Paybill Numbers? What is the process involved When Paying tokens? If you are such a person, you are in the right article. I will explain every process you need to know about paying for your tokens with M-Pesa.

What Are KPLC Tokens?

KPLC tokens are pre-paid credits that consumers can purchase to load onto their electricity meter, enabling them to use electricity. Unlike postpaid systems, where you pay after usage, pre-paid tokens allow you to pay for electricity in advance. This method offers the flexibility of managing electricity consumption based on budget and need.

Why Use M-Pesa for KPLC Payments?

  • M-Pesa saves time by allowing you to make payments from anywhere, at any time, directly from your phone.
  • Transactions via M-Pesa are secure; your PIN is required for every transaction. 
  • Payments made through M-Pesa are processed instantly, ensuring your electricity tokens are received promptly.

The KPLC Paybill Numbers in 2024:

KPLC provides different Paybill numbers for pre-paid and postpaid customers to facilitate the payment process:

  • Pre-paid Customers (Buying Tokens): Use Paybill number 888880. This service is available for customers who need to purchase electricity tokens in advance.
  • Postpaid Customers (Paying Bills): Use Paybill number 888888. This option is for customers who pay their electricity bills after consumption.

How To Pay Your KPLC Tokens Via M-Pesa

Buying KPLC tokens is a straightforward process that can be completed in minutes. Here’s how to do it:

  1. Begin by accessing the M-Pesa menu on your phone.
  2. Once in the M-Pesa menu, choose the ‘Lipa na M-Pesa’ option. 
  3. The next step involves selecting the ‘Pay Bill’ option, which allows you to pay a specific business number.
  4. Enter the KPLC Business Number, Which Is 888880
  5. In the account number section, type in your KPLC pre-paid meter number.
  6. Proceed to Enter the amount of money you wish to spend on tokens. Remember, you can purchase tokens between KSh 100 and KSh 35,000.
  7. Lasltl Proceed and enter Your M-Pesa PIN to allow the transaction to take Place.
  8. After completing the transaction, you will receive a confirmation SMS from M-Pesa regarding the payment.
  9.  Shortly after, KPLC will send you another SMS containing your token number, which you can enter into your meter to stay Connected.

Alternative Payment Method: VendIt

In situations where the direct method doesn’t work, especially during peak times or weekends, VendIt serves as a reliable alternative. Here’s how you can use it:

  1. Start by opening the M-Pesa menu on your phone.
  2. Choose the ‘Pay Bill‘ option from the menu.
  3. Use 501200 as the business number for VendIt.
  4. Enter your meter number in the account section.
  5. Specify the amount for the tokens, following the same limits mentioned above.
  6. After confirming the details, input your M-Pesa PIN to finalize the payment​ .

Common Issues When Buying KPLC Tokens via M-Pesa And Solutions

During KPLC token payments via M-Pesa, you might encounter issues. And when they occur, there is no need to fret; recognizing and addressing these common problems can help ensure a smoother transaction process. Here are a few known issues and their solutions

Delayed Token Receipt:

Sometimes, after completing a payment, there might be a delay in receiving the tokens. This is often due to network issues or high transaction volumes at peak times.

It is advised to Wait for up to 3 to 20 Minutes, as delays can be part of standard processing times, especially during peak periods. If the issue persists, you are advised to call KPLC immediately for assistance.

Incorrect Meter Number Entered: 

Entering the wrong meter number is a common mistake that can lead to losing funds or tokens credited to the wrong account. A solution is to contact KPLC customer service as soon as possible with your transaction details to rectify the mistake.

Transaction Errors:

 Various errors can occur during the transaction process, including timeouts or failure to complete transactions. If errors persist, consider trying the transaction differently when network traffic might be lower.

KPLC Customer Service Contacts:

For immediate assistance, reach out to KPLC via:

  • Customer care services: 95551 or 0703 070 707 | 0732 170 170
  • Telephone Number: +254 203201000
  • Kenya power email contacts: [email protected]
  • Website: www.kplc.co.ke
  •  Twitter handle is @KenyaPower_Care.
  • The Facebook page is Kenya Power & Lighting Company (KPLC)

How do I buy Stima tokens via M-Pesa?

If you have registered your account, simply follow these steps;

  1. Dial *885# and enter PIN.
  2. Select pre-paid.
  3. Select the meter for which you want to buy a token.
  4. Your M-PESA account will be deducted.
  5. You will receive a confirmation message from M-PESA and Kenya Power on your payment.

How do I find my KPLC token account number?

Your KPLC token account number is always printed on Your KPLC meter Box. You will find 11-digit numbers on it; that is your meter account number.

Can I buy KPLC tokens using USSD code*977#

KPLC ussd Code is *977#. This USSD code allows you to access all KPLC services on your phone. This includes the ability to buy tokens, too. Simply dial *977# and follow the rest of the prompts to purchase tokens.

How do I reset my pre-paid electricity meter?

 You can reset your meter by pressing the BLUE or # button. This is needed to ensure the two parts of your meter initiate connection again.

Wrapping up

Payment of KPLC tokens via M-Pesa is simple. With all the steps mentioned in the guide, I hope you can now buy Tokens using the KPLC Paybill Number on M-Pesa. If you face any issues, use the Contacts provided in the article to call KPLC. However, if you need my assistance with Buying tokens, fill out the contact form below, and I will personally help You.

All The best

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