4 Methods To Check Your NSSF Number In Kenya 2024-All To Know

Joseph Wenani
11 Min Read

Are you looking to know your NSSF number in Kenya? Well, search no more. This article presents all the methods to check your NSSF Number in Kenya, including SMS and online.

The National Social Security Fund (NSSF) is of utmost importance to all Retired persons in Kenya’s formal and informal sectors. Therefore, knowing the NSSF number cannot be taken for granted. The NSSF number serves as an account number for each member, allowing for easy tracking and management of their contributions. However, Knowing their NSSF Number has been a problem for many Kenyans. Many have found themselves asking how I can check my NSSF Number. Well, if you fall into this category of Kenyans, all the answers to your questions are in this article. So make sure to Read to the end.

What Is Your NSSF Number?

In Kenya, the National Social Security Fund (NSSF) collects, safeguards, and invests retirement funds for Kenyan employees. On the other hand, the NSSF number in NSSF Kenya is a unique identification number issued to all Registered NSSF Members. This number is essential for record-keeping and identification purposes within the NSSF system. It helps in tracking contributions made by individuals towards their retirement benefits. If you are a member of the NSSF scheme, your NSSF number is crucial for accessing your account information, checking your contributions, and ensuring financial security.

How to Check Your NSSF Number In Kenya 2024

In this age where the Kenyan Government has digitized its services, knowing your NSSF number is easier than you think. If you are a first-timer or long-time member of NSSF Kenya and are looking to keep tabs on your retirement savings, checking your NSSF number is essential. So, how do I get started checking my NSSF number? Here are various steps to take:

Method 1: Check NSSF Number Online

4 Methods To Check Your NSSF Number In Kenya 2024

Checking your NSSF number online is a straightforward process that requires just a few steps:

  • Visit the official NSSF self-service portal at www.selfservice.nssf.or.ke 
  • Once on the portal, look for the “Member Self-Service Resources” section.
  • Enter your credentials to log in to your account
  • For those who have misplaced their NSSF number, the portal offers an option to recover lost credentials. 
  • You will be prompted to enter several details, including your Employer ID and Kenya Revenue Authority (KRA) PIN. 
  • After submitting your details, follow the on-screen instructions for verification. 
  • If successful, your NSSF number and the status of your contributions will be displayed.

Method 2: Check Your NSSF Number via SMS

For those who can not access the Internet, NSSF still provides an alternative means to know your NSF number via SMS. The SMS service is designed for straightforward interactions, allowing members to check their NSSF account status quickly. It’s important to note that, as of the article’s writing, directly retrieving your NSSF number via SMS is not supported for various reasons. However, to use the SMS service, follow the steps below:

  • Type NSSF, your NSSF number, date of birth, and full name on your mobile phone in CAPS, leaving a space between each detail.
  • Send the details to 6773.
  • You will receive an SMS PIN.
  • Next, type Bal and the PIN received, and send to 6773.
  • Your statement balance will be sent to you via SMS

Method 3: Check Your NSSF Number Using the NSSF App

4 Methods To Check Your NSSF Number In Kenya 2024

To check your NSSF number via the NSSF app, you can follow these steps:

  • Download the NSSF GO mobile app from Google Play or the App Store.
  • Install the app on your mobile device.
  • Open the app and log in using your registered phone number or email address.
  • Once logged in, you can view your NSSF e-statement to keep track of your contributions and interest.
  • You can also enroll for voluntary saving, make mobile money payments, update your personal information, add dependants, submit and track benefits applications, view your salary analysis, employment history, NSSF profile, and more.

Method 4: Check your NSSF number in person

To check your NSSF number in person, you can visit the nearest NSSF office. However, note that when using this route, you must present official documents such as a national ID card, passport, or any recognized identification document. Once at the office, explain your situation, stating that you cannot access your account number or details. Upon verification, you will be given your NSSF number and NSSF PIN, which you can use to access your account Online.

NSSF Branches In Kenya And Their Contacts

S/NoBranchLocationPhone No.P.O. Box
1Hill BranchSocial Security House, Grd Flr, Block C020-272991145969 – 00100
2City CentreBruce House, 5th Flr.020-222827650397
3WestlandsWoodvale Grove Centre, 1st & 2nd Flr.020-444410966575
4KiambuMapa House, 2nd Flr.066-2022150713
5Industrial AreaSimco Plaza 2nd & 3rd Flr.020-55488330451
6DonholmEast Gate Mall, Grd Flr.0786-9988181385-00515
7Ongata RongaiMasaai Mall, 2nd floor045-3123112, 0731032088665-00511
8NyeriSohan Plaza 1st Floor, Mezz.061-2032103308
9NanyukiSilver Plaza – Ground Floor.062-31659226
10MurangaKirpal Singh Bld. Ground Floor.060-2030313168
11KerugoyaBingwa Sacco Building Mezzanine Floor.060-21551600
12NyahururuNgumo House – Sharp Road Ground Floor065-2032943148-00300
13ThikaThika House,Ground Floor067-22279844
14MaralalSaidia Hse, Ground Floor065-62047
15MeruNcheege Plaza, 1st Floor064-329121128
16EmbuEmporium building. Ground Floor068-31260316
17MachakosKCB Building, 4th Flr.044-21812525
18MwingiLDP Buliding Mwingi, Garrisa Road044-822339432-90400
19MakueniDouble Kay Plaza 2nd Floor044-33349306
20KituiMuli Mall, Ground Floor044-4422239641
21MombasaSocial Sec. Hse. Grd Flr & 5th Flr.041-222341990490
22UkundaTio Sigma Plaza Grd/Mezza Flr.042-21300031076
23MalindiAl Noor Plaza. 1st Flr.042-2130003290
24VoiHaji Plaza 3rd Flr.043-2030129127
25LamuHarambee Street.Opp.Maharus Hotel0737-408527389
26WajirWajir Plaza Grd Flr. Opp D.C’s office046-421704
27GarissaJehan Centre Grd Floor055-22270109-50400
29KerichoSinabet Towers 2nd Floor052-31349; 0737 409 470586, 052
30NaivashaWagi House, Ground Floor050-2020146; 0737 409 437361, 20117
31NarokMaa Towers, 2nd Floor050-22062; 0737 409 439443, 20500
32SotikBureti T.G Sacco Building, Ground Floor0737 409 413947, 052
33KapsabetAFC Building, Ground Floor053-5252113; 0735 888 8871122, 30300
34KabarnetTown Hall, 1st Floor053-22162, Fax: 053-2109314, 053
35NakuruPolo Centre, Ground Floor051-2210952/3; 0737 633 9031510, 20100
36KitaleAmbwere Plaza, Ground Floor054-30429; 0737 409 46349, 054
37Nandi HillsAtlanta Plaza, Ground Floor053-643189; 0737 408 423207, 053
38LodwarD.D.O Offices, Ground Floor054-210780106
39EldoretUganda Road; Kiptagich House, 6th Floor053-2061476; 2062284; 20617081120, 30100
40Molo214, 20106
41KisumuAl Imran Plaza, 3rd Floor057-20243381037-40100
42KisiiMagson Plaza, 1st Floor058-30206898-40200
43SiayaMwalimu Plaza, Ground Floor057-3217471169-40600
44Homa BayLuore Plaza, 1st Floor059-22063167-40300
45KakamegaAmbwere Complex, 2nd Floor056-30428833-50100
46BungomaCatholic Parish Building, Ground Floor055-30123572-50200
47BusiaRasto Park Sky Plaza, Ground Floor055-22270109-50400

How can I check my NSSF account number?

Open your Phone and Dial NSSF USSD code *254#. On the populated Menu, choose your preferred language and tap ‘Register Member.’ Proceed to fill in your details as required and submit. You’ll receive a text message with your NSSF account number.

What is the USSD code for NSSF?

The USSD code for accessing National Social Security Fund (NSSF) services in Kenya is *303#

When can I withdraw my NSSF money?

You can withdraw your NSSF money in Kenya in two scenarios. One is when you retire or reach 55 years of age. Second wh, if you are at least 50 years old and have retired from regular salaried employment, you are eligible for withdrawal benefits.  


And there you have it. I believe this blog has answered all your questions about knowing your NSSF number. We have covered various methods, including checking via SMS, Online, App, and In-person visits to the NSSF office. It’s up to you to choose the one that suits you best and proceed with it. Whether you’re checking your NSSF number, tracking your contributions, or planning for retirement, all these methods ensure that you succeed. That’s it, friends. I can’t mention anything else. In conclusion, If you have any queries that need further clarification, kindly shoot your question in the comment section below, and I will get back to you as soon as possible.

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