How to check your KRA PIN using an ID number in 2024

Joseph Wenani
9 Min Read

Do you want to check your KRA PIN using an ID number? If you don’t know where to start, This article has the answers to your questions.

Imagine You are going through the annual process of filing tax returns, or perhaps. You are trying to secure a business deal that requires you to procure your KRA Pin. But then it hits that you don’t remember your KRA PIN. Would you want to lose the business deal? Luckily enough, you do a quick Google search about KRA Pin Checker and then meet this article. If you are that person, welcome to this compressive article where I will be telling you everything to know. The KRA PIN is essential, whether for personal or business tax returns, as a crucial identifier in numerous transactions;

Understanding Your KRA PIN

What is a KRA PIN?

The Kenya Revenue Authority (KRA) Personal Identification Number (PIN) is a unique identifier for tax purposes for individuals and businesses in Kenya. It’s essential for:

  • Filing tax returns.
  • Business registration.
  • Compliance with various financial and legal requirements.

Why You Might Need to Check Your KRA PIN

There are several instances when knowing your KRA PIN or being able to retrieve it quickly becomes vital:

  1. Tax Compliance: The most obvious reason. With your KRA PIN, filing taxes, whether income, value-added, or any other tax form, becomes possible.
  2. Business Operations: Registering a new business, updating business licenses, or any business-related compliance often requires a valid KRA PIN.
  3. Financial Transactions: Opening a bank account, applying for loans, and conducting significant financial transactions usually require a KRA PIN.
  4. Property Transactions: Buying or selling land and property in Kenya involves tax considerations that require one to provide their KRA PIN.
  5. Government Services: Many government services, including but not limited to applying for a passport, driving license, or even registering for government health insurance, necessitate the provision of a KRA PIN.

Methods for Checking Your KRA PIN Using Your ID Number

Checking or retrieving your KRA PIN with your ID number is very easy. Let us take a look at some of the recommended four main methods:

Method 1: KRA iTax Portal

The KRA iTax portal is the most efficient digital gateway for various tax-related services, including checking your KRA PIN. Here’s how to utilize it:

  1. Visit the official KRA iTax website (itax.kra.go.ke/KRA-Portal).
  2.  Locate and fill in the PIN/User ID input field with your ID number.
  3. Click on the ‘Continue’ button to access your iTax dashboard.
  4. Go to the Registration tab, select ‘Re-Print KRA Certificate’ from the dropdown, choose ‘Taxpayer’ as the applicant type, and download your KRA certificate​​.

Method 2: Social Media, Email and Call 

For those who prefer a more direct line of communication or face issues with the iTax portal, contacting KRA via social media or email is a viable alternative.

Social Media:

Scan and send a color copy of your ID card to KRA’s official Facebook or Twitter page with a message requesting your KRA PIN. 


Alternatively, email [email protected] with a scanned color copy of your ID. This method, though slower, is equally effective for retrieving your PIN​​​​​​.


Alternatively, call 0711099999 and follow our self-service menu to retrieve your PIN. You should only contact the number from 7 am to 9 pm, Monday to Friday, to request KRA PIN retrieval services.

Method 3: Physical Visit to KRA or Huduma Centers (200 words)

In situations where digital solutions may not be preferable or accessible, visiting a KRA office or Huduma Center in person is the traditional approach.

  • Ensure you have your original ID card.
  • Upon arrival, request PIN retrieval at the customer service desk.
  • After verifying your identity with your ID,
  • you’ll receive a printed copy of your KRA certificate​​​​.

Method 4:  KRA M-Service app

To check your KRA PIN using your ID number through the KRA M-Service app, you can follow these steps:

  1. Download the KRA M-Service app from Google PlayStore or the App Store.
  2. Register for a PIN within the app.
  3. Apply for a Tax Compliance Certificate (TCC) if needed.
  4. File and pay your taxes conveniently through the app.
  5. Services available in the app include filing NIL returns, verifying payment registration details, KRA staff details, PIN details, and more.

Problems and Solutions When Checking Your KRA PIN 

You may encounter issues when retrieving or checking your KRA PIN using your ID number. Understanding these potential issues and how to solve them can save you time and frustration. Here are the Most Known issues and their Respective Solutions:

1. Forgotten iTax Email or Password

Visit the iTax portal and select “Forgot Password/Email” to initiate recovery. You’ll need to provide your KRA PIN and answer security questions or receive a code via SMS to reset your password or retrieve your email.

2. You can not acess iTax portal r social media

For those unable to access the iTax portal or social media:

  • Call KRA Support for assiatnce
  •  Contact the nearest Huduma Centre or KRA office with your ID for direct assistance.

3. Slow Response on Social Media or Email

While social media and email are convenient, response times can vary. Ensure you send a clear, concise message including your request and necessary details (like a color copy of your ID for email requests). If the response is delayed beyond 48 hours:

4. Errors with the iTax Portal

Technical issues with the iTax portal can occur. If you encounter errors:

  • Clear Browser Cache
  • Try a Different Browser or Device

If problems persist, contacting KRA’s IT support can provide a solution.

KRA Customer Care Contacts

Phone:  +254 20 4 999 999 or +254 711 099 999;

Email: [email protected] 

How can you check your TCC online?

You can use the KRA M-Service app to check if your Tax Compliance Certificate is valid in Kenya. Download the app, log into the iTax portal, and select the TCC checker.

Can I retrieve my KRA PIN without an ID number?

No, your ID number is essential for verifying your identity and retrieving your KRA PIN.

How long does it take to get a response from KRA on social media or email?

Responses can vary but typically range from a few hours to 48 hours. If it takes longer, consider following up or using another method.

What should I do if I encounter errors on the iTax portal?

Clear your browser cache, try a different browser or device, and if issues persist, contact KRA support for assistance.

In this article, I have taken you through all the methods to help you know your KRA PIN using your ID Number. These methods include using the iTax Portal, Customer Care, Social media, and the KRA App. Following every step outlined in the guide guarantees you to know your KRA PIN. If you have any questions or need clarification, please comment below, and I will get back to you as soon as possible.

All the Best

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