How To Make A Call With A Private Number In Kenya 2024/2025

Joseph Wenani
9 Min Read

Are you looking to make a call with a private number in Kenya? Whether you are a Safaricom user, Airtel subscriber, or Telkom user, everything you need to know about private calls, including their benefits, ethical considerations, and step-by-step instructions, is covered.

We live in a digital age where online privacy and security matter, especially for people who prefer to live in private. With an increased number of phones accessing different networks, 64.67 million, there will always be the need to shield your identities, ensuring privacy in various situations. Whether for safeguarding your identity during sensitive calls or simply wishing to surprise a friend without revealing your number, making a private call in Kenya provides control over how we communicate. 

Read to the end of this guide to understand all you need to know about Private Calls in Kenya and expert tips for making Private Calls.

Let us get started.

Understanding Private Calls In Kenya

We are living in an age where if someone wants to trace you, you can be easily found; the concept of making calls with a Private Number in Kenya is not only a feature but a necessity for anyone looking to protect their digital identity from falling into the wrong hands.

What Is A Private Call In Kenya?

Has your phone ever rung, but instead of showing the caller number, it shows you a private number? If so, this is what making a Private call with a private number is. In other words, a Private call is a phone call where the recipient can not see the caller’s identification, usually their phone number. 

People have several reasons for making calls with a private number, and its benefits should be noticed. Here are some reasons as to why a person may choose to make calls with a Private Number:

  • Privacy and Security Reasons: In the digital age, we are living in your data, which is gold. Making Private calls will protect your identity, enabling you to stay anonymous, thus adding a safety layer to your communication. 
  • Control Over Personal Information: This means that it is you who is in control of whether you want to have your number or not, thus reducing the risk of receiving calls from people you don’t know

Legitimate Reasons for Making Private Calls

The reason for making private calls in Kenya does not affect you as a person, but it also spans to professional uses. Here are a few scenarios where making private calls comes in handy for professionals:

  1. Business Confidentiality: If you are dealing with many clients, then you may need to contact them without leaking your number, especially in scenarios where you want to convey sensitive information
  2. Personal Safety: For those who are in a life-and-death situation one may want to seek out assistance or contact support services without making their identity known in public.
  3. Surprises and Pranks: While not necessary, surprisingly some people may choose to make private calls during birthdays to bring out the element of surprise, provided that it is done ethically and with careful consideration

Ethical Considerations in Private Calling

While making private calls is very beneficial to you as a person, it is always considerate to ensure that the receiving party will be satisfied. Here is how to make good use of private calls in Kenya:

  • Transparency and Consent: Ensure the recipient is comfortable receiving calls from private numbers, especially in professional settings.
  • Legal and Ethical Use: Private calls should not be used for illegal activities or harassment or harassing people

How to Call With a Private Number in Kenya

Making a private call in Kenya, across Safaricom, Airtel, and Telkom networks, is a straightforward process that a toddler can use. The best part is that it can be easily done with or without a smartphone. Here is how to go about it:

Using the #31# Code Across All Networks

The #31# code is universally accepted across major Kenyan telecom networks as the go-to method for calling with a private number. To get started, follow the steps outlined below:

  1. On your Phone, Dial #31# followed by the phone number you wish to call. For example, if you’re trying to call 0722000000 privately, you’d dial #31#0722000000.
  2. Press the call button. Your call will appear as ‘Private’ or ‘Unknown’ to the recipient.

Device-Specific Instructions

For Smartphone Users:

Smartphones provide an in-built feature to hide your caller ID directly from the settings. Here’s how to access it:

iOS Devices:
  1. Open the Settings app.
  2. Tap on Phone.
  3. Select Show My Caller ID.
  4. Toggle the switch to OFF.
Android Devices:
  1. Open the Phone app.
  2. Tap on the three-dot menu icon or the More button.
  3. Go to Settings.
  4. Find and select Caller ID or Show Caller ID.
  5. Choose Hide Number.

Using USSD for Non-Smartphone Users:

For those operating on the famous “Kabambe” phones, you can still make a private Phone Call in Kenya by using the known universal #31# code, as mentioned above.

Important Considerations

While making a call with a private number, it will not all times that it will always be successful. Here are points to keep in check:

  • Not Universal for All Calls: Making Private calls is not accepted by certain numbers, especially when it comes to Ambulance services, toll-free numbers, or international calls
  • Recipient Preferences: Some people may have settings or apps on their phones that automatically block unknown or private numbers.

Troubleshooting Common Issues

Sometimes, you might face issues while trying to make a private call. Here are a few tips:

  • Ensure Correct Code Usage: Double-check if you use #31# correctly. Misplacing digits can lead to failed attempts.
  • Check with Your Network Provider: If the feature doesn’t work, your network provider might offer alternative solutions or explain potential restrictions.
  • Device Settings: Ensure that the ‘Hide Number’ setting is properly enabled on smartphones. Misconfigured settings can prevent the feature from working as intended.

Frequently Asked Questions (FAQs)

How do I make a private call in Kenya?

Dial #31# followed by the recipient’s number across all networks (Safaricom, Airtel, Telkom).

Does the #31# code work when Making Calls out in Kenya?

 The #31# can work in some countries outside Kenya and not work for some. The effectiveness of making a private call varies based on the destination country’s regulations and the recipient’s network.

Can I permanently set my number to private?

 Yes, smartphone users can adjust their call settings to hide their caller ID permanently. We have discussed the device-specific instructions above to help you set your number permanently to private.

Will emergency services see my number if I call them using a private number?

In Most Cases, Emergency services usually have systems in place to bypass caller ID blocking for safety reasons.

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